Covid-19: important customer information (from January 2021)

Social distancing rules must be strictly observed
Keep 2 metres away from others, inside and outside the store.
Do not enter otherwise. A maximum of 2 customers can enter at any one time.

Opening hours

Citibox Mayfair: Mon - Fri 9.30 - 1.00pm & 2.00 - 6.00pm
Weekends & Bank Holidays - CLOSED
Citibox Kensington: Mon - Fri 9.30 - 12.30pm & 1.30 - 6.00pm
Weekends & Bank Holidays - CLOSED

Store cleanliness
Please help us maintain hygiene standards.
Avoid touching objects and surfaces.
Use card payment/contactless where possible.

If we can help by phone or email, contact us on the details below

Citibox Mayfair: Tel: +44 (0)20 7543 7700 Email: mayfair@citibox.uk
Citibox Kensington: Tel: +44 (0)20 7584 8648 Email: kensington@citibox.uk

To help minimise any risk to our staff and customers, we follow all government guidelines as varied by HM government from time to time.

Trading notice: Citibox UK is a provider of essential postal and shipping services.
UK authorities have formally confirmed that Citibox stores are exempt from the current Government guidance on business closures, provided Government rules on social distancing are upheld. This reflects our role as a postal services operator. If confirmation of this authorisation is required by any official with a legitimate need to know, please contact: director@citibox.uk

Citibox™ - the Mailbox Company

Choose from two of the finest addresses in London

A prestigious, secure and private address for individuals, small businesses, expatriates and overseas companies who want a presence in the UK without the overheads of office space.

A Citibox™ mailbox gives you a real, street address in one of the best London locations – a safe place for your correspondence, statements and bills as well as all your parcels – including signed-for deliveries from any carrier.

Need a virtual office? Our live telephone answering, voicemail and email messaging options put you in control of your calls. Just choose the combination of services that’s right for you.

Choose your location – Mayfair or South Kensington – and prepare to make the right impression.

Here to help

Our friendly team is here to help you with any questions about your Citibox™ service. Just call us on either of the store numbers below during our opening hours or email us anytime.

Citibox - We send and receive your purchases and parcels